Maintenance & Remedial Services
Keep your fire and security systems operating at peak performance with our comprehensive maintenance services. From planned preventative maintenance to 24/7 emergency response, we've got you covered.
24/7 SupportMaintenance Services
Professional maintenance ensuring your systems remain compliant, reliable, and effective.
24/7 Emergency Call-Out
Round-the-clock emergency response with 4-hour arrival guarantee for critical faults.
Planned Maintenance (PPM)
Scheduled preventative maintenance to ensure systems remain compliant and operational.
Compliance Reporting
Comprehensive asset registers and compliance documentation for audits and insurance.
Fault Finding
Expert diagnostic services to identify and resolve system faults quickly.
Remedial Repairs
Professional repair services using genuine manufacturer parts and components.
System Takeover
Third-party system adoption services, taking over maintenance of existing installations.
Service Capabilities
Our maintenance programs are designed to minimize downtime, ensure compliance, and extend the life of your fire and security systems.
- 4-hour emergency response time guarantee
- Annual fire alarm service contracts
- Planned Preventative Maintenance (PPM) programs
- Asset registers and compliance reporting
- Third-party system adoption
- Remedial repairs and fault finding
- All-in-one maintenance packages
- Quarterly, bi-annual, and annual service options
- Battery replacement programs
- Software and firmware updates
Maintenance Packages
Flexible maintenance contracts tailored to your requirements and budget.
Standard
- Annual service visit
- Compliance certification
- Priority fault response
- 24/7 support & call outs
Complete Cover
- Annual service visit
- Compliance certification
- 24/7 support & call outs
- 4-hour response guarantee
- Dedicated account manager
- Client portal for web management (inc multisite)
- Digital logbook
Why Choose Affinity Fire & Security?
A close-knit South West team with 25+ years' industry experience, looking after buildings on our own doorstep.
Standards-Led Design
Every system designed, installed and commissioned to the relevant British Standard, with full documentation.
Clear, Honest Pricing
An itemised written price with no pushy sales and no hidden extras, plus commissioning and completion certificates on handover.
24/7 Support
Round-the-clock emergency response and monitoring services for your peace of mind.
The Same Friendly Faces
Highly trained, DBS-checked local engineers — the engineer who installs your system is the one who looks after it.
Keep Your Systems Running
Tell us what you've got and we'll price a maintenance plan that fits — fixed pricing, 24/7 call-out and the same engineers each visit. No pushy sales and no hidden extras.